Shipping Timelines
Shipping timelines may vary during peak seasons. Please review our Holiday Shipping Times for recommended ordering dates and additional information regarding holiday orders.
Shipping Within Canada
Enjoy FREE standard shipping on orders over $150 CAD before taxes.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 4–7 business days | $15 CAD |
| Express Shipping | 2–3 business days | $25 CAD |
Delivery estimates are calculated from the date your order ships and do not include processing or production times.
United States & International Shipping
We offer shipping to the United States and select international destinations.
Shipping rates and available delivery methods are displayed at checkout.
International orders may be subject to customs duties, import taxes, and additional processing times.
Order Processing Times
In-Stock Jewellery
Most in-stock orders are prepared and shipped within 1–2 business days, excluding weekends and statutory holidays.
Once your order ships, you'll receive a confirmation email with tracking information.
Made-to-Order Jewellery
Some pieces are worth a little extra wait.
Our made-to-order jewellery is specially created for you and typically requires 2–3 weeks for production, followed by shipping.
Estimated production times are noted on individual product pages.
Please note that selecting express shipping does not shorten the production time of made-to-order jewellery.
If your order contains both in-stock and made-to-order pieces, they may be shipped together once all items are ready.
Holiday & Promotional Shipping
During busy shopping periods, including Black Friday, Cyber Monday, Boxing Day, and the holiday season, please allow additional processing time.
Orders placed during high-volume periods may require an additional 3–5 business days before shipping.
We recommend ordering early when shopping for gifts, especially for made-to-order jewellery.
Delivery dates are estimates and may be affected by weather, carrier delays, or other circumstances outside our control.
Tracking Your Order
Once your order has shipped, you'll receive an email containing your tracking information.
Please allow time for tracking updates to appear once your package has been collected by the shipping carrier.
Shipping Addresses & Delivery
To help ensure your order arrives safely:
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Please double-check your shipping address before completing your purchase.
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Orders valued at $500 CAD or more may require a signature upon delivery.
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Address changes may not be possible once an order has been processed or shipped.
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Shipping carriers may vary depending on the destination and service selected.
If you notice an error in your shipping address, please contact us as soon as possible.
Taxes, Duties & Customs
All prices are displayed in Canadian dollars unless otherwise indicated.
Applicable taxes are calculated at checkout.
International shipments may be subject to import duties, taxes, and handling fees. Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient.
Lost or Delayed Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact our Customer Care team.
We'll work with the shipping carrier to investigate and help determine the appropriate next steps.
We recommend reporting missing shipments as soon as possible, ideally within 30 days of the shipment date.
Your rights under applicable consumer protection laws remain unaffected.
Need Help?
Have questions about your order or shipping options? Our Customer Care team is always happy to help.
Beautiful jewellery. Thoughtfully delivered.