Shipping Timelines Shipping timelines may vary during peak seasons. Please review our Holiday Shipping Times for recommended ordering dates and additional information regarding holiday orders. Shipping Within Canada Enjoy FREE standard shipping on orders over $150 CAD before taxes. Shipping Method Estimated Delivery Cost Standard Shipping 4–7 business days $15 CAD Express Shipping 2–3 business days $25 CAD Delivery estimates are calculated from the date your order ships and do not include processing or production times. United States & International Shipping We offer shipping to the United States and select international destinations. Shipping rates and available delivery methods are displayed at checkout. International orders may be subject to customs duties, import taxes, and additional processing times. Order Processing Times In-Stock Jewellery Most in-stock orders are prepared and shipped within 1–2 business days, excluding weekends and statutory holidays. Once your order ships, you'll receive a confirmation email with tracking information. Made-to-Order Jewellery Some pieces are worth a little extra wait. Our made-to-order jewellery is specially created for you and typically requires 2–3 weeks for production, followed by shipping. Estimated production times are noted on individual product pages. Please note that selecting express shipping does not shorten the production time of made-to-order jewellery. If your order contains both in-stock and made-to-order pieces, they may be shipped together once all items are ready. Holiday & Promotional Shipping During busy shopping periods, including Black Friday, Cyber Monday, Boxing Day, and the holiday season, please allow additional processing time. Orders placed during high-volume periods may require an additional 3–5 business days before shipping. We recommend ordering early when shopping for gifts, especially for made-to-order jewellery. Delivery dates are estimates and may be affected by weather, carrier delays, or other circumstances outside our control. Tracking Your Order Once your order has shipped, you'll receive an email containing your tracking information. Please allow time for tracking updates to appear once your package has been collected by the shipping carrier. Shipping Addresses & Delivery To help ensure your order arrives safely: Please double-check your shipping address before completing your purchase. Orders valued at $500 CAD or more may require a signature upon delivery. Address changes may not be possible once an order has been processed or shipped. Shipping carriers may vary depending on the destination and service selected. If you notice an error in your shipping address, please contact us as soon as possible. Taxes, Duties & Customs All prices are displayed in Canadian dollars unless otherwise indicated. Applicable taxes are calculated at checkout. International shipments may be subject to import duties, taxes, and handling fees. Unless otherwise stated at checkout, these additional charges are the responsibility of the recipient. Lost or Delayed Packages If your package is delayed, missing, or marked as delivered but cannot be located, please contact our Customer Care team. We'll work with the shipping carrier to investigate and help determine the appropriate next steps. We recommend reporting missing shipments as soon as possible, ideally within 30 days of the shipment date. Your rights under applicable consumer protection laws remain unaffected. Need Help? Have questions about your order or shipping options? Our Customer Care team is always happy to help. Beautiful jewellery. Thoughtfully delivered.

Holiday Extended Returns & Exchanges A little extra time for gifting. The holidays are all about finding something special, and we want to make gifting as effortless as possible. To give you a little extra peace of mind, we're extending our return and exchange window for the holiday season. All eligible purchases made between November 17 and December 24, 2026, may be returned or exchanged until January 31, 2027. Holiday Returns & Exchanges Regular-Priced Items Eligible regular-priced jewellery purchased during our holiday shopping period may be returned for a refund, exchanged for another item, or returned for store credit until January 31, 2027. Black Friday, Cyber Monday & Boxing Day Promotions Items purchased during our Black Friday Sales Event (November 18–30, 2026), Cyber Monday, or Boxing Day promotions are eligible for exchange or store credit until January 31, 2027, but are not eligible for a refund. Size exchanges: The original promotional discount will be honoured when exchanging for a different size of the same item. Exchanges for different styles: Promotional discounts do not transfer to other items unless the replacement item is included in an active promotion. Store credit: Eligible promotional purchases may be exchanged for store credit equal to the original amount paid. All exchanges are subject to product availability. Return & Exchange Conditions To qualify for a return or exchange: Jewellery must be unworn, unused, and in its original condition. All original packaging must be included. A receipt, order confirmation, or other proof of purchase is required. Returns and exchanges must be requested by January 31, 2027. Items showing signs of wear, damage, or alteration may not be eligible for return or exchange. Final Sale & Exclusions The following items are not eligible for returns or exchanges due to a change of mind: Custom-made or personalized jewellery Engraved pieces Items specifically marked as final sale at the time of purchase Additional Information All exchanges are subject to availability. Price adjustments are not offered on previous purchases. Promotional discounts cannot be applied retroactively or transferred to unrelated purchases. Refunds for eligible returns will be issued to the original payment method. Shipping fees are non-refundable unless otherwise required by law. Nothing in this policy limits your rights under applicable consumer protection laws, including remedies for defective or misrepresented products. Need Help With a Holiday Gift? Whether you're exchanging a gift, finding the perfect fit, or simply have a question about your order, we're happy to help. Contact our Customer Care team, and we'll guide you through the next steps. Thoughtful gifts. Timeless jewellery. A little extra peace of mind.

Jewellery Care Guide A little care goes a long way. At Keira James Jewellery, we believe your favourite pieces are meant to be worn, loved, and treasured for years to come. From everyday essentials to meaningful keepsakes, a little extra care can make all the difference in preserving their beauty and shine. Whether you've chosen sterling silver, gold vermeil, solid gold, or diamonds and gemstones, we've put together a few simple tips to help you keep your jewellery looking its best. Everyday Jewellery Care Your jewellery is made to be enjoyed, and a few simple habits will help protect the pieces you love. Last on, first off. Put your jewellery on after applying perfumes, lotions, makeup, and other beauty products. Take it off before your evening skincare routine. Keep it dry. Remove jewellery before showering, swimming, or enjoying a hot tub. Moisture and chemicals can affect certain metals and finishes. Take a break during workouts. Remove jewellery before exercising, playing sports, or doing anything that could cause scratches, bending, or accidental damage. Store it safely. Keep your pieces in a cool, dry place, ideally in a soft pouch or lined jewellery box to prevent scratching and tangling. Give it a gentle wipe. After wearing, use a soft, lint-free cloth to remove oils, moisture, and everyday buildup. Avoid harsh chemicals. Household cleaners, chlorine, and abrasive products can damage metals, gemstones, and delicate finishes. Caring for Your Jewellery by Material Rhodium-Plated Sterling Silver Timeless shine. Everyday elegance. Our sterling silver jewellery is crafted from high-quality 925 sterling silver and finished with a layer of rhodium plating for an extra touch of brilliance. Rhodium is a precious metal known for its bright, reflective finish and resistance to tarnishing. This protective layer helps maintain your jewellery's beautiful shine while giving it a polished, luxurious appearance. Like all plated finishes, rhodium may gradually wear over time, particularly on pieces exposed to frequent friction or everyday use. How to care for your rhodium-plated sterling silver: Gently wipe with a soft, dry, lint-free cloth after wearing. Avoid silver polishing cloths, abrasive cleaners, and jewellery dips, which may damage the rhodium finish. Remove before swimming, showering, exercising, or sleeping. Keep away from perfumes, lotions, chlorine, and household chemicals. Store separately in a soft pouch or lined jewellery box to prevent scratches. For deeper cleaning, use mild soap and lukewarm water when suitable for the entire piece, then rinse and dry thoroughly. With a little care, your rhodium-plated sterling silver jewellery can maintain its beautiful brilliance for years to come. Please note that gradual wear of the rhodium finish is a natural characteristic of plated jewellery and is not considered a manufacturing defect. Gold Vermeil The look of gold. The luxury of everyday wear. Gold vermeil features a substantial layer of gold over a sterling silver base, giving you the beautiful warmth and elegance of gold at a more accessible price point. While gold vermeil has a more substantial gold layer than standard gold plating, its finish may gradually wear with frequent use, friction, or exposure to moisture and chemicals. How to care for your gold vermeil: Remove before showering, swimming, exercising, or sleeping. Keep away from perfumes, lotions, and beauty products. Gently wipe with a soft, dry, non-abrasive cloth after wearing. Store each piece separately in a soft pouch to help prevent scratches. Avoid silver polishing cloths, abrasive cleaners, and jewellery dips, which can damage or remove the gold finish. With thoughtful care, you can help preserve the beautiful golden finish of your favourite pieces. Please note that gradual fading or wear of the gold layer is a natural characteristic of vermeil jewellery and is not considered a manufacturing defect. 10K & 14K Solid Gold A forever favourite. There's something special about solid gold. Beautiful, durable, and timeless, our 10K and 14K gold jewellery is designed to become part of your everyday collection and, with proper care, be treasured for generations. Unlike plated jewellery, solid gold doesn't have a surface layer of gold that can wear away. However, it can still scratch, bend, or become damaged if not handled carefully. How to care for your solid gold: Remove before exercising, heavy lifting, or strenuous activities. Avoid chlorine, harsh cleaning products, and chemicals. When suitable for the entire piece, gently clean with warm water, mild soap, and a soft brush. Rinse thoroughly and dry completely with a soft cloth. Store separately to help prevent scratches. A little care will help your solid gold pieces maintain their beauty for years to come. Lab-Grown Diamonds Real diamonds. Real brilliance. Endless sparkle. Lab-grown diamonds are real diamonds, sharing the same chemical, physical, and optical properties as mined diamonds. They're loved for their exceptional brilliance, timeless beauty, and lasting durability. Although diamonds are incredibly hard, everyday oils, lotions, and beauty products can leave buildup on their surface, making them appear less sparkly. How to care for your lab-grown diamonds: Gently clean with warm water, mild dish soap, and a soft toothbrush when appropriate for the setting and other materials. For rhodium-plated pieces, use a soft cloth or very gentle brush to protect the finish. Rinse thoroughly and dry with a soft, lint-free cloth. Avoid harsh chemicals and abrasive cleaning products. Remove before activities that could cause impact or damage to the setting. Store separately, as diamonds can scratch other jewellery. Check clasps and settings periodically to ensure your stones remain secure. For delicate settings or jewellery featuring additional gemstones, we recommend professional cleaning. A little regular cleaning is often all it takes to bring back that beautiful diamond sparkle. Storing Your Jewellery Good storage makes a difference. When you're not wearing your favourite pieces, we recommend keeping them in their original Keira James packaging or a soft, lined jewellery box. A few things to remember: Store jewellery separately to prevent scratching and tangling. Fasten necklace and bracelet clasps before storing to help avoid knots. Avoid humid spaces, especially bathrooms. Keep sterling silver in anti-tarnish pouches when possible. Protect jewellery from direct sunlight and extreme temperatures. Taking a moment to store your pieces properly can help keep them looking beautiful between wears. A Note About Our Warranty We want you to feel confident in the quality and craftsmanship of every Keira James piece. That's why eligible jewellery is covered by our one-year limited warranty against manufacturing defects, beginning on the original date of purchase. Our warranty does not cover normal wear and tear, tarnishing, gradual plating wear, accidental damage, or damage resulting from improper care, subject to applicable consumer protection laws. If something doesn't seem right with your jewellery, please reach out to our Customer Care team with your order number, clear photographs, and a brief description of the issue. We're happy to review your concern and help determine the next steps. For complete coverage information, please visit our Warranty Policy. Need a Little Help? Not sure how to clean a favourite necklace or care for a special piece? We're here to help. Whether you have questions about cleaning, storage, or maintaining your jewellery, our team is happy to offer guidance. Because your favourite jewellery deserves to be worn, loved, and enjoyed every day.

Warranty Policy  At Keira James Jewellery, we believe beautiful jewellery should be made to last. We take pride in the quality and craftsmanship of our pieces and want you to feel confident with every purchase. That's why we offer a one-year limited warranty against manufacturing defects on eligible jewellery. Our One-Year Warranty All eligible Keira James Jewellery pieces are covered by a one-year limited warranty from the original date of purchase. If your jewellery experiences an issue determined to be the result of a manufacturing defect, we may offer a complimentary repair or one-time replacement, depending on the nature of the issue and product availability. Our team will carefully review each claim to determine the most appropriate solution. If a replacement is provided, the original warranty period will continue to apply. A replacement does not restart or extend the warranty. What's Covered Our warranty covers manufacturing defects in materials or craftsmanship under normal use, including: Faulty clasps or closures Defective settings or structural components Broken chains or connections resulting from a manufacturing defect Loose or missing stones where a manufacturing defect is determined to be the cause Coverage applies to eligible sterling silver, gold vermeil, solid gold, and lab-grown diamond jewellery. What's Not Covered While we stand behind the quality of our jewellery, our warranty does not cover damage resulting from everyday wear, accidents, or improper care. Exclusions include: Normal wear and tear, including scratches, dents, and surface marks Natural tarnishing or oxidation of sterling silver Gradual fading or wearing of gold vermeil or other plated finishes Damage caused by exposure to water, perfumes, lotions, cleaning products, chlorine, or other chemicals Bent, stretched, tangled, or broken jewellery resulting from pulling, impact, or improper handling Lost jewellery or missing individual earrings Lost stones resulting from accidental damage or impact Damage caused by improper cleaning, storage, or care Jewellery altered, resized, or repaired by a third party Please note: Gold vermeil is a layer of gold over sterling silver. Like all plated jewellery, its finish may naturally wear over time depending on frequency of use and individual care habits. This is considered normal wear and is not a manufacturing defect. Special Exclusions The following items are excluded from our standard one-year warranty: Custom-made or personalized jewellery Items purchased during clearance or final-sale events Products specifically identified as having limited or no warranty coverage at the time of purchase Due to their delicate construction, herringbone chains are not covered for kinking, bending, or breakage resulting from wear. These exclusions do not affect any rights or remedies available under applicable consumer protection laws. How to Submit a Warranty Claim If you believe your jewellery has a manufacturing defect, we're here to help. Please contact our Customer Care team at info@keirajames.ca with the following information: Your order number or proof of purchase Clear photographs showing the issue A brief description of what happened Our team will review your request and advise you of the next steps. If your claim is approved, we will determine whether a repair or replacement is the most appropriate solution. Please do not send jewellery back without first contacting our team for authorization. Shipping & Warranty Claims Customers may be responsible for shipping jewellery to Keira James Jewellery for warranty assessment. For approved manufacturing defects, Keira James Jewellery will cover the cost of shipping the repaired or replacement item back to the customer within Canada. International shipping arrangements and costs will be reviewed on a case-by-case basis. We're Here to Help Your jewellery should bring you joy for years to come. If you have questions about caring for your pieces or experience an issue with your purchase, our team is always happy to help. Thank you for choosing Keira James Jewellery. Timeless pieces. Everyday luxury.