RETURNS & EXCHANGES

We want you to love your Keira James pieces. Please review the guidelines below for exchanges or returns on your purchases.

Before initiating a return, please ensure your item meets our Return Guidelines. For all returns and exchanges, items must be in their original condition — unworn, unused, and unaltered.


RETURNS

  • Didn't absolutely love your jewelry? Send it back to us for a refund within 20 days of delivery.
  • Exclusions: Made-to-order, Personalized pieces and pieces marked "final sale" are ineligible for returns for refund.
  • After 20 days from delivery: Returns and exchanges are no longer accepted.

EXCHANGES 

  • Need a different size or want a totally different item? Exchange it within 20 days of delivery for a new item OR store credit (digital gift card) to use whenever!
  • Exclusions: Made-to-order, Personalized pieces and pieces marked "final sale" are ineligible for exchange.

Items purchased using a discount code (including our 10% welcome offer) are eligible for return or exchange. However, as these codes are single-use, they cannot be reused once applied.

FINAL SALE ITEMS

Because many of our pieces are made in-house and crafted specifically for each order, the following items are considered final sale and are not eligible for exchange:

  • Made-to-order items
  • Custom jewellery, such as engraved or personalized pieces
  • Promotional or sale items marked as Final Sale
  • Items that have been worn

CANCELLING AN ORDER

We get it—mistakes happen. if you need to cancel your order, please reach out to info@keirajames.ca within 24 hours of placing your order.

Please Note: orders are fulfilled quickly, and once a package is shipped, we are unable to process cancellations.


INITIATING A RETURN ROR EXCHANGE

Before sending your pieces back to us, please ensure your item meets our Return Guidelines.

  • mail your pieces back to us→
  1. Contact us at info@keirajames.ca with your order number, full name, and reason for exchange or return.
  2. Once approved, you’ll receive a Return Authorization Number (RA#).
  3. Package your item securely in a small bubble mailer, box or original packaging and include a note with your Name & Order Number/RA#.
  4. Ship your return to:

Keira James

Return shipping:

  • KJ is not responsible for return shipping costs.
  • We recommend using a trackable shipping service as we cannot guarantee receipt of your returned item and are not responsible for lost merchandise.

EXCHANGING A GIFT

If you received a gift that isn’t quite right, we’re happy to help you find something you love!

  • Gifts are eligible for exchange or store credit within 30 days of the original purchase date.
  • To exchange a gift, you must have the original order number or the purchaser’s email.

HOLIDAY EXTENDED EXCHANGE POLICY 

Any items purchased from November 17th to December 24th 2026 are eligible for return until January 31st, 2027.

Terms & Conditions for Extended Exchange Policy

Returns & Exchanges

  • Regular-priced items may be returned for a refund, exchange, or store credit up until January 31, 2027.
  • Items purchased during our Black Friday Sales Event (November 18-30), cannot be refunded but will be eligible for exchange up until January 31. If you're doing a size exchange only, the original discount will be honored. Exchanges for different items that are not on sale will not receive the discount. The same policy applies to Cyber Monday and Boxing Day sales events.
  • Condition of Items: Items must be unused, in their original packaging, and accompanied by the original receipt or proof of purchase.
  • Exclusions: Custom-made, engraved, or final sale items are not eligible for exchange.
  • Availability: Exchanges are subject to stock availability. Price adjustments are not applicable.