Holiday Extended Returns & Exchanges

A little extra time for gifting.

The holidays are all about finding something special, and we want to make gifting as effortless as possible.

To give you a little extra peace of mind, we're extending our return and exchange window for the holiday season.

All eligible purchases made between November 17 and December 24, 2026, may be returned or exchanged until January 31, 2027.

Holiday Returns & Exchanges

Regular-Priced Items

Eligible regular-priced jewellery purchased during our holiday shopping period may be returned for a refund, exchanged for another item, or returned for store credit until January 31, 2027.

Black Friday, Cyber Monday & Boxing Day Promotions

Items purchased during our Black Friday Sales Event (November 18–30, 2026), Cyber Monday, or Boxing Day promotions are eligible for exchange or store credit until January 31, 2027, but are not eligible for a refund.

• Size exchanges: The original promotional discount will be honoured when exchanging for a different size of the same item.

• Exchanges for different styles: Promotional discounts do not transfer to other items unless the replacement item is included in an active promotion.

• Store credit: Eligible promotional purchases may be exchanged for store credit equal to the original amount paid.

All exchanges are subject to product availability.

Return & Exchange Conditions

To qualify for a return or exchange:

• Jewellery must be unworn, unused, and in its original condition.

• All original packaging must be included.

• A receipt, order confirmation, or other proof of purchase is required.

• Returns and exchanges must be requested by January 31, 2027.

Items showing signs of wear, damage, or alteration may not be eligible for return or exchange.

Final Sale & Exclusions

The following items are not eligible for returns or exchanges due to a change of mind:

• Custom-made or personalized jewellery

• Engraved pieces

• Items specifically marked as final sale at the time of purchase

Additional Information

• All exchanges are subject to availability.

• Price adjustments are not offered on previous purchases.

• Promotional discounts cannot be applied retroactively or transferred to unrelated purchases.

• Refunds for eligible returns will be issued to the original payment method.

• Shipping fees are non-refundable unless otherwise required by law.

Nothing in this policy limits your rights under applicable consumer protection laws, including remedies for defective or misrepresented products.

Need Help With a Holiday Gift?

Whether you're exchanging a gift, finding the perfect fit, or simply have a question about your order, we're happy to help.

Contact our Customer Care team, and we'll guide you through the next steps.

Thoughtful gifts. Timeless jewellery. A little extra peace of mind.