At Keira James Jewellery, we want your shopping experience to be as effortless as the jewellery you love. From placing your order to making changes and choosing your payment method, we've answered some of the most common questions below.

Where Is My Order?

Once you've placed your order, you'll receive an order confirmation email with your purchase details.

If you haven't received your confirmation within an hour, we recommend checking your junk or spam folder. If it's still missing, please contact our Customer Care team so we can help locate your order.

Once your order ships, you'll receive a separate shipping confirmation email with tracking information.

Please keep in mind:

• In-stock jewellery: Typically processed within 1–2 business days.

• Made-to-order jewellery: Requires approximately 2–3 weeks for production before shipping.

You can find additional delivery information on our Shipping page.

Can I Change or Cancel My Order?

We understand that sometimes plans change.

If you need to modify or cancel your order, please contact us as soon as possible after placing it.

We'll do our best to accommodate your request, provided your order hasn't already been processed, shipped, or entered production.

Please note:

• Changes and cancellations cannot be guaranteed once an order has been placed.

• Made-to-order, personalized, and custom jewellery may not be eligible for cancellation once production has begun.

• Orders that have already shipped cannot be cancelled but may qualify for a return under our Returns & Exchanges Policy.

If an eligible order is successfully cancelled, a refund will be issued to your original payment method.

Can I Change My Shipping Address?

If you've entered an incorrect shipping address, please reach out to our Customer Care team as quickly as possible.

Include your order number and the correct shipping details so we can assist you.

We'll do our best to update your information before your order is dispatched. Once your package has shipped, address changes may no longer be possible.

We recommend double-checking your shipping information at checkout to help ensure your jewellery arrives safely.

What Payment Methods Do You Accept?

We want checkout to be simple, secure, and convenient.

Keira James Jewellery accepts a variety of payment methods, depending on availability at checkout, including:

• Major credit cards, including Visa, Mastercard, and American Express

• Shop Pay

• Apple Pay

• Google Pay

• PayPal

Available payment options will be displayed during checkout.

All payments are processed securely through our checkout providers.

What Currency Are Your Prices Listed In?

Keira James Jewellery is proudly Canadian.

All prices on our website are displayed in Canadian dollars (CAD) unless otherwise indicated.

If you're shopping from outside Canada, your financial institution or payment provider may convert the purchase amount into your local currency.

Please note that exchange rates and foreign transaction fees are determined by your payment provider and may vary.

What Happens If There's a Pricing Error?

We do our best to ensure all product descriptions, pricing, and promotional details are accurate.

Occasionally, an error may occur.

If an item is listed with an incorrect price due to a technical or administrative error, we reserve the right to review the order and, where permitted by applicable law, correct the error or cancel the affected order.

If an order is cancelled due to a pricing error, any payment collected for the cancelled item will be refunded to the original payment method.

We will contact you if your order is affected.

Need Help With Your Order?

Whether you have a question about an existing order, need to update your details, or simply want a little guidance before purchasing, we're here to help.

Please contact our Customer Care team through our Contact Us page and include your order number, if available.

We aim to respond to inquiries within 1–2 business days.

Beautiful jewellery. A seamless shopping experience.