We want you to love every piece.

At Keira James Jewellery, we want you to feel confident with every purchase. Whether you've changed your mind, need a different size, or are exchanging a gift, we're here to make the process as simple as possible.

What Is Your Return Policy?

We accept returns of eligible regular-priced jewellery within 30 days of delivery for a refund, exchange, or store credit.

To qualify for a return:

• Jewellery must be unworn, unused, and in its original condition.

• All original packaging must be included.

• Proof of purchase or an order number is required.

• Returns must be requested within 30 days of delivery.

Refunds are issued to the original payment method once your return has been received and inspected.

Original shipping charges are non-refundable unless otherwise required by law.

What Items Cannot Be Returned?

The following items are considered final sale and are not eligible for change-of-mind returns or exchanges:

• Personalized or engraved jewellery

• Custom-made pieces

• Items specifically marked as final sale

• Items showing signs of wear, damage, or alteration

Items purchased during promotional events may have different return conditions, which will be communicated at the time of purchase.

These exclusions do not affect your rights under applicable consumer protection laws.

What If My Jewellery Doesn't Fit?

Finding the perfect fit matters, and we're happy to help.

If your ring, bracelet, or necklace isn't quite right, you may request an exchange within 30 days of delivery, provided the item meets our return conditions.

Exchanges are subject to product availability.

For made-to-order or personalized jewellery, sizing adjustments may be available for an additional fee, depending on the design.

We recommend reviewing our Sizing Guide before placing your order.

How Do I Exchange an Item?

If you'd prefer a different size or style, please contact our Customer Care team within 30 days of receiving your order.

Include your order number and details of the item you'd like to exchange.

Once your original item has been received and inspected, we'll help arrange an eligible exchange or issue store credit toward another piece.

If your replacement item is more expensive, you'll be responsible for the price difference. If it's less expensive, any remaining balance may be issued as store credit.

Exchanges are subject to availability.

How Do I Return My Jewellery?

Returning your jewellery is simple.

1. Contact us: Reach out to our Customer Care team with your order number and reason for return.

2. Wait for approval: We'll review your request and provide return instructions.

3. Package your jewellery: Securely pack your item in its original packaging and place it inside a protective shipping box or padded mailer.

4. Ship your return: Send your package using a tracked shipping service and keep your tracking information.

5. Return review: Once received, we'll inspect your jewellery and process your eligible refund, exchange, or store credit.

Please do not send jewellery back without first contacting our team for return authorization.

Who Pays for Return Shipping?

For change-of-mind returns and exchanges, customers are responsible for return shipping costs unless otherwise specified.

We recommend using a tracked and insured shipping service to help ensure your jewellery arrives safely.

If your return is related to an incorrect, damaged, or defective item, please contact us before shipping it back so we can review the situation and arrange an appropriate solution.

How Long Does a Refund Take?

Once your return arrives, please allow approximately 5–10 business days for inspection and processing.

Approved refunds will be issued to your original payment method.

Depending on your financial institution, it may take additional business days for the refund to appear on your statement.

How Long Does an Exchange Take?

Exchange timelines depend on the availability of your requested item.

In-stock exchanges are generally prepared within 1–2 business days after your return has been approved and processed.

Made-to-order exchanges may require an additional 2–3 weeks for production before shipping.

We'll provide updated shipping information once your replacement is on its way.

Holiday Extended Returns & Exchanges

A little extra flexibility for holiday gifting.

Eligible regular-priced jewellery purchased between November 17 and December 24, 2026, may be returned or exchanged until January 31, 2027.

Items purchased during Black Friday, Cyber Monday, or Boxing Day promotional events are eligible for exchange or store credit under the applicable holiday promotional terms but are not eligible for change-of-mind refunds.

All items must meet our standard return conditions.

Please visit our Holiday Returns & Exchanges Policy for complete details.

Need a Little Help?

Whether you're returning a piece, exchanging a gift, or finding your perfect fit, our Customer Care team is happy to help.

Reach out through our Contact Us page with your order number, and we'll guide you through the next steps.

Because finding jewellery you love should always feel effortless.